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Harmonizing Expertise: Bridging Engineers and Customer Experience for Exceptional Solutions

  • September 25
  • 1:15 PM
  • - 1:55 PM
  • The Loft
  • Responsibility and ownership of the customer experience isn’t limited to one department
  • Explore how effective collaboration between CX and tech professionals is a key differentiator 
  • What’s working, ways to strengthen communication and collaboration  
  • Gain strategies to enhance the CX/tech dynamic, ultimately improve the customer experience 

Session Speakers

Kim Gibson
Senior Director of Customer Operations
Sparklight
Diane Christman
President & CEO
The Syndeo Institute
Gibbs Jones
Owner
ARCpoint Labs
Wyatt Barnett
Vice President Technology Enablement
NCTA
Topic tags
  • Customer Experience
Access
  • Open to All
  • All timing - Atlanta Time Zone

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