Attend
Attend

Join industry leaders, innovators, implementers, public policy influencers, and key decision-makers at the must-attend event shaping the future of connectivity.

Register

FAQs

Plan Your Trip
Conference
Conference

Our packed conference agenda features inspiring headliners and interactive conference sessions on key topics shaping the industry.

Call for Content

Agenda

Speaker Lineup

Tracks

Agenda At-A-Glance

Content Committee
Show Floor
Show Floor

Get ready for an all-new show floor layout this year, promising maximum interactivity and visibility. Showcase your products, services and latest innovations at SCTE TechExpo25.

Become an exhibitor

View Floor Plan

Exhibitors

Exhibit in 2025

Sponsors
Experience
Experience

Whatever your objective, TechExpo offers a personalized experience for unrivalled learning, networking and discovery.

SCTE 2025 Industry Awards

Networking

Select Connect

2024 Highlights
Resources
Resources

Find everything you need to make your participation at TechExpo a success. Also, if you aren't already a member, learn more about SCTE^® and CableLabs^® and become a member today.

Become a member

About SCTE^®

News and Insights

Host a Side Event

Press & Media

Code of Conduct

Contact Us

Attend
- FAQs
- Plan Your Trip
Attend

Join industry leaders, innovators, implementers, public policy influencers, and key decision-makers at the must-attend event shaping the future of connectivity.

Register
Conference
Conference

Our packed conference agenda features inspiring headliners and interactive conference sessions on key topics shaping the industry.
Showfloor
Showfloor

Get ready for an all-new show floor layout this year, promising maximum interactivity and visibility. Showcase your products, services and latest innovations at SCTE TechExpo25.

Become an exhibitor
Experience
Experience

Whatever your objective, TechExpo offers a personalized experience for unrivalled learning, networking and discovery.
Resources
Resources

Find everything you need to make your participation at TechExpo a success. Also, if you aren't already a member, learn more about SCTE^® and CableLabs^® and become a member today.

Become a member
ON DEMAND

TechExpo 25

Home » Sessions » Hyper-Skilling the Workforce: AI-Powered Skill Assessment and Training for Operational Excellence

Agenda

AI & Automation

Hyper-Skilling the Workforce: AI-Powered Skill Assessment and Training for Operational Excellence

September 29
1:15 PM
- 1:30 PM
Open to All

Showcasing how agentic AI tools, developed with SCTE and CableLabs, enhance technician training by capturing real-world skill execution
Promoting an AI driven approach to improve both technician efficiency and customer outcomes
Highlighting how real-time, tailored technical support empowers even less experienced technicians to achieve better CX and plant performance.

Session Speakers

Distinguished Engineer

Topic tags

AI, Automation, Customer Experience, Workforce

Access

Open to All

Similar Sessions

AI & Automation

Intelligence at the Edge

September 29

Full Access Pass Holders

Senior AI/ML Engineer

Charles Cheevers

Chief Technology Officer

Distinguished Engineer

AI & Automation

Agentic AI and the Metrics That Matter

September 29

Full Access Pass Holders

Sr. Solutions Architect (AI/ML)

Vice President Data Science

Charter Communications

Vice President Data Science

Charter Communications

Rohan Khatavkar

Director Data Science

Charter Communications

Dr. Jennifer Andreoli-Fang

Sr. Manager Solutions Architecture

AI & Automation

Operationalizing LLMs in the Network Ecosystem

September 29

Full Access Pass Holders

Shyam Sridharan

Lead Data Engineer

Cox Communications

Rohit Kuruppath

Director of Data Engineering

Cox Communications

Randy Levensalor

Distinguished Technologist

Lisa Pinkey Coleman

AVP, Process Intelligence and Data Effectiveness

Cox Communications

Director Technology

Cox Communications