- Using a unified data model to address the issue of fragmented customer experiences across web, mobile, chat, IVR, and voice
- Deploying real-time predictions through APIs to enable proactive self-service and assist agent tools across digital channels
- Reducing call center load and operational costs (Opex) by improving digital resolution rates and enhancing overall service efficiency
Agenda
AI & Automation
Harnessing AI for Experience and Efficiency
- September 30
- 4:00 PM
- - 5:15 PM
- Full Access Pass Holders
AI-Based Intent Prediction for Improved Customer Experience & Cost Optimization
Engineering the Future: Cloud, AI, and the Rise of Agentic Systems
- Exploring how AI, GenAI, and intelligent agents are transforming network operations through automation, optimization, and orchestration
- Showcasing real-world implementations of AI-driven capacity planning, predictive maintenance, and GenAI-powered documentation and troubleshooting
- Creating the network of the future by combining AI-driven automation, intelligent workflows, and next-generation cloud architecture
Topic tags
- AI, Automation, Cloud, GenAI
Access
- Full Access Pass Holders
- All timing - Washington, DC
