- Using a unified data model to address the issue of fragmented customer experiences across web, mobile, chat, IVR, and voice
- Deploying real-time predictions through APIs to enable proactive self-service and assist agent tools across digital channels
- Reducing call center load and operational costs (Opex) by improving digital resolution rates and enhancing overall service efficiency
Agenda
AI-Based Intent Prediction for Improved Customer Experience & Cost Optimization
- September 30
- 4:00 PM
- - 5:15 PM
Session Speakers
- All timing - Washington, DC
