As networks grow more complex and customer expectations rise, leading operators are focusing on the “last 15” on the node—those last, often-overlooked connections—to improve both network reliability and customer satisfaction. At the same time, internal and external data is being harnessed not just to fix issues faster, but to reshape the employee experience with tools like AI, automation, and performance incentives.
In this panel, industry leaders will explore:
- What it really takes to improve the “last 15” feet of service
- How AI and data analytics are driving smarter, faster decisions in the field and call center
- The evolving role of customer-facing teams when issues are resolved before customers even notice
Whether you’re in engineering, field operations, or front-line CX, this discussion will offer actionable insights into building a healthier, more intelligent network—and a more empowered workforce.
