The Human Factor

In the face of emerging technologies and ever-increasing customer demands, cultivating a future-ready workforce has become a strategic imperative.

Continuous education and upskilling of staff plays a central role in supporting the industry’s transformation to the next generation of connectivity. This track will explore how people, processes and culture come together to fuel innovation and help businesses thrive. Gain insights into developing and empowering a workforce for maximum productivity and impact, shaping strategies for diversity in talent and technology to serve customers of all abilities.

Track Speakers

Jill Banks

Director, Learning Operations
SCTE

Todd Bryan

Principal Strategist
CableLabs

Dr. Mark Burke

Senior Director, Learning Strategy
Judge Learning Solutions

Wayne Coyle

Director of Service Delivery
Adrentech

Mark Dzuban

President & Chair
SCTE Foundation

Hans Geerdes

Principal Strategist
CableLabs

Dr. Keith McGreggor

Professor of the Practice
Georgia Tech

Phil McKinney

CEO
CableLabs

Abbie O’Dell

Senior Director, Learning Services - Field Operations
Charter Communications

Rodney Richter

Chief Technologist
HPE

Lisa Schwab

Director of Strategic Growth Engagement
CableLabs

Kelli Southern

AVP, Talent and Skills
Cox Communications

Michelle Vendelin

Director, Innovation Services & Coaching
CableLabs

Bill Warga

Vice President Strategy & Technology
Liberty Global

Erica Yin

Director, Watsonx
IBM

Track Sessions​

Agenda Tabs
The Human Factor

Masterclass: Cultivating Your Ideation Toolkit and Innovation Mindset

2:00 PM
- 3:30 PM
Phil McKinney
CEO
CableLabs
Lisa Schwab
Director of Strategic Growth Engagement
CableLabs
Todd Bryan
Principal Strategist
CableLabs
Michelle Vendelin
Director, Innovation Services & Coaching
CableLabs
Hans Geerdes
Principal Strategist
CableLabs
The Human Factor

Peeking Into the Future

3:00 PM
- 4:30 PM
The Human Factor

Interview: AI and the Future of Learning

11:00 AM
- 11:30 AM
Jill Banks
Director, Learning Operations
SCTE
Dr. Keith McGreggor
Professor of the Practice
Georgia Tech
The Human Factor

AI Unleashed: Practical Strategies for Your Organization

11:30 AM
- 12:10 PM
Rodney Richter
Chief Technologist
HPE
Wayne Coyle
Director of Service Delivery
Adrentech
Dr. Mark Burke
Senior Director, Learning Strategy
Judge Learning Solutions
Kelli Southern
AVP, Talent and Skills
Cox Communications
Erica Yin
Director, Watsonx
IBM
The Human Factor

Driving Employee Performance: Exploring Training Impacts through Business Metrics

12:30 PM
- 12:50 PM
Abbie O’Dell
Senior Director, Learning Services - Field Operations
Charter Communications
The Human Factor

AI Strategy Arena: Master the Game of Integration

2:30 PM
- 4:00 PM
Moderator
Jill Banks
Director, Learning Operations
SCTE
The Human Factor

Lightning Talks: Innovation in Action

2:30 PM
- 3:25 PM
Bill Warga
Vice President Strategy & Technology
Liberty Global
Phil McKinney
CEO
CableLabs
Mark Dzuban
President & Chair
SCTE Foundation
Michelle Vendelin
Director, Innovation Services & Coaching
CableLabs