Re-Thinking Service Interruptions from Architecture to Operations
- Building a centralized and automated solution to identify all interruptions and assign a potential root cause in near real-time by leveraging network telemetry
- Integrating a novel algorithm into the existing network ecosystem that can differentiate between various types of plant events and commercial power outages (CPO)
- Use case analysis: How is the algorithm being used to identify root cause with the presence of alternative power sources?
- Exploring how automated root cause identification enables a more efficient path to remediation resulting in a better operational and customer experience
Dr. Matthew Stehman
Principal Machine Learning Engineer
Comcast
Hattery Will Get You Everywhere
- Building tools and processes for successful deployment of DOCSIS® 4.0 FDX at scale
- Examining the effectiveness of the automated assessment tools designed, built, and implemented to date in terms of customer experience, scalability and DOCSIS® 4.0 migration
- Lessons learned and metrics from the FDX installations
- Explain the roadmap for these tools as FDX evolves to deploy over N+x systems
John Chrostowski
Executive Director, NGAN Access Engineering
Comcast
Understanding the Challenges of DOCSIS® Proactive Network Maintenance
- Determining and overcoming the obstacles that can undermine the success of DOCSIS® Proactive Network Maintenance (PNM) initiatives
- Deep dive into data overload: How to distill complex data into clear, actionable recommendations for network maintenance and optimization
- Optimizing PNM programs to unlock the full potential of proactive network maintenance in delivering superior service quality to subscribers
Allen Maharaj
Manager, HFC Operations
Rogers Communications Inc.
